Shipping Policy

Shipping FAQs

Do you Ship Worldwide?

Yes, we provide FREE SIHIPPING to over 185 countries around the world. However, there some locations we are unable to ship. If happen that you located in One of those countries, we will contact you.

I Just Placed an Order, When Will It Ship?

Please allow 3-7 business days of processing and production time for your order to ship out.

How Long is Shipping Time?

SHIPPING TIME

Shipping time varies by location. These are our estimates:.

Location *Estimate Shipping Time
United States 8 - 20 Business Days
Canada 16 - 30 Business Days 
United Kingdom 15 - 20 Business Days
Australia 13 - 20 Business Days
New Zealand 13 - 20 Business Days
Asia 13 - 20 Business Days

Max delivery time – 30 business days.
*This doesn’t include our 3-7 day processing time.
*All shipping times exclude clearance/customs delays

There are circumstances that are out of control (Natural disaster, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delay that our carriers may experience. For this reason, we do not guarantee the exact delivery time, the delivery issue is responsibility of the shipping company.


Will I Receive A Tracking Number?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfilment center across the globe as our product research team spend the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email info@happypetsplanet.com. All you need to do is send us an email with the subject line "CANCEL".
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